Debt Recovery Australia - Debt Collection Australia

Delete any text that may be in the Header and Footer  fields, then click OK.

Please have your printer adjusted to suite A4 paper.

You may have to adjust your "pop ups" if you are unable to print

When entering "date of debt" always click the "18" button or you will get an error message.

If you have more than one invoice for a debtor then total the combined amounts into one total, do not create a debt/letter  for each invoice to the same debtor.

1. Enter your User name and then your Password
2. Click Log in with mouse.
3. To add a debtor and then add a debt, direct your mouse to the debtors area left of screen and click on Debtors
4. Under Debtors you should see, view/edit debtors, add debtors, and add debt.
5. Click Add Debtors
6. A screen will appear with Add debtor
7. Enter your debtors details, once you have entered the relevant information click the Add Debtor button below where you have entered the debtors details.
8. Having clicked the add debtor button a debtors list will show up in front of you on the screen.

Depending on how many debtors you have you should be careful to choose the right debtor for the next step.

9. On the left of your screen under debtors click Add Debt.
10. Go to Step 1 and select the correct debtor if you have more than one debtor on the system.
11. Go to Step 2.
12. Add debt amount owed and other details. Under additional comments we recommend that you type in what the debt is for, as this will explain to the debtor receiving the letter what you are sending the letter for e.g. they may not have paid all invoices and you are demanding payment for this particular invoice, a description of what you are pursuing. We recommend that you attach invoices to the letters so it saves you time and further cost.
13. Click Add Debt.
14. Go to and click Create Letters.
    
    Please note  For this system to be effective the letters should be sent in the following sequence:
1. Reminder Letter
2. Final Demand
3. Notice of Summon
   
15. If this is the first letter going to your debtor click Reminder Letter
16. Go to Step 1 and make sure you have selected the right debtor in the debtor box.
17. Click Step 2 and print the reminder letter, please make sure your printer is not being used by someone else and is turned on.
18. Send letter to Debtor.

You will receive an email seven days after you have printed the letter.

If you have been paid in this time please up date our system to stop the recovery process.

 See Update Debt

If you have not been paid go back and repeat the process but instead send a Final Demand to your debtor. The procedure to this is the same as a Reminder letter.

You will receive an email from our system 7 days after entering the Final Demand letter.

Repeat the process if there has been no payment but send a Notice of Summons letter under the Create Letters area.

The procedure to create a Notice of Summons letter is the same as reminder letter and Final Demand.

Click debtor then click View/edit debtors.

Scroll with your mouse over to the debtor intended and click the Edit button.

Check it is the right debtor then scroll down and click the Edit button under outstanding debts.

If the debtor has paid a part payment or paid the account go to the amount paid area and adjust the figure to what has been paid. e.g. $25.00

Then click the update debt button below.

Go back to debtors and click debtors.

This should bring the left hand side of the screen back to the menu.

If there have been any other payments repeat the process and please always update the system by clicking the button below.

If your debtor does not keep to their promise, go to the letter section again and repeat the process for broken arrangement letters.

These reports are in Excel so you may print or email them.

At the writing of this document these are the only reports we have created, we would appreciate any feedback on other reports you may need.